We believe in a transparent and straightforward process; before we start any new contract, we get to know you and your business to work out how we can provide you with the best possible cleaning service.
Step one: contact us
Get in touch - you can ring or email - to let us know what you need. If you’re already working with a cleaning company, tell us why you’re looking to change, so we can understand what’s important to you. Our next step is to book a site visit.
Step two: site visit
We’ll visit your site. You can meet us, and, most importantly, we’ll learn about your business, how you use your workspace and any challenges you have. We’ll suggest improvements to the existing cleaning schedule and offer additional advice so that when you get your quote, you’ll be confident we have a handle on exactly what you need.
“Even on the initial site visit, Kevin was pointing things out I had never even noticed before. He was the only cleaner who tendered that spotted these extra little details. Once Maple started cleaning for us and those overlooked areas were getting cleaned, the whole place felt fresh in a way it had never had before. That was ten years ago, and we’re still really happy with the service.”
Step three: all-inclusive quote
All-inclusive means exactly that. Your contract-free quote will include all that’s needed to complete every hour of cleaning we undertake. We manage everything from the cleaning materials to purchasing new stock and upkeep of all equipment and, of course, the supply of a highly trained and engaged team of cleaners.
Step four: agree on the schedule of work
We'll confirm the work schedule once you’re happy with your quote and service proposal. You’ll know exactly what to expect from our service, and our cleaners will understand what you expect from them.
Step five: confirm a start date
Once everything is agreed upon, we’ll confirm a start date that suits your needs. If required, the start date will accommodate the TUPE transfer of existing staff, which we’ll take care of.
Ongoing quality control
We’re always looking for ways to improve the service we provide. We gather feedback from you and our staff to make sure what we provide is top-notch.
Delivering the highest quality of service is at the core of everything we do. We have robust quality control systems in place, and you can call us anytime to talk to our management team, who are all experienced cleaners themselves.
Our systems enable us to take a proactive, responsive approach to any issue raised and drive the best standards to give you total peace of mind.
Our customer testimonials say it all
We’ve worked with some of our clients for several years, and you’ll certainly recognise many of the businesses and schools we clean in the Hemel Hempstead area. From primary schools to international businesses, our impressive client list and long-standing business relationships reflect our commitment to providing a personal and reliable cleaning service. And our clients are happy to provide references, too, so you can hear about us straight from them. If you'd like to speak to our existing clients, just let us know, and we can put you in touch.
“Maple Cleaning offer a superb service to our privately-run clinic and has always scored highly on the audits. It is imperative in our business that we offer the highest standards of cleanliness, and we trust Maple Cleaning to deliver this, along with outstanding attention to detail.”
Quality Manager, Breakspear Medical
“We have worked with Maple Cleaning for over 30 years and have trusted them to deliver the exceptional standards we require. Not only do they efficiently deliver a day-to-day cleaning service, but they dry clean our exhibition covers and deal with frequent last-minute special requirements. Maple Cleaning continues to meet our extremely high standards, which is perhaps why we have retained their service for so long.”
Facilities Manager, Datalogic
“Maple cleaning is an essential part of our team, as they help us create a clean, safe and welcoming environment for our residents. They are trustworthy, reliable and always on hand to deal with any last-minute requests. They basically give us one less thing to worry about!"
The Elms Administrator, DENS
“Maple Cleaning ensure that we make a great first impression on our clients. They demonstrate fantastic attention to detail and ensure they have the right staff, equipment and cleaning products to make the office sparkle!”
Facilities Manager, SJD Accountancy
“Our expectations of a cleaning company are very high, and the Maple Cleaning Team often go above and beyond without prompting. The staff are polite, trustworthy, helpful and hardworking and management are always contactable by phone or email. They are plain talking, which makes communication easy, and always go out of their way to meet our cleaning needs”.
Facilities Administrator, DAI
“We have been using Maple Cleaning now for over seven years, and we couldn’t be happier with the professional service and attention to detail they provide. The cleaners are all very polite and friendly; we couldn’t recommend Maple Cleaning enough!”
Technical Manager, FluidOne
“Over the past four years, the calibre of cleaners Maple provides us has been consistent and exceptional. They are used to cleaning schools, knowing what products work best and understanding the areas that need particular attention. Any extra jobs they see and deal with before we’ve even mentioned it. We really appreciate the care and pride they take in our school and wouldn’t choose anyone else.”
Deputy Headteacher, Jupiter Drive School
The maple cleaning promise
Contract-Free
Flexible schedule
Local team
Fully insured
DBS checked